Register a New Account
Enter your name.
2. Email Address
Enter your email address. We will only use this for forgotten passwords, sending receipts, discount codes and for linking to your business or personal account (if applicable).
3. Phone Number
We need your phone number so that we can contact you if there is a problem with your booking.
Create a unique password for your account. It can contain numbers, letters and symbols.
5. Licence Agreement
Drag the slider to the right. You’ll need to accept the licence agreement to set up an account.
6. Facebook Integration (optional)
Register and sign-in with Facebook. Click the link and you will be taken to your Facebook account to authorise TaxiCaller as a trusted app.
7. Create Account
Check your details and click ‘create account’. You are now able to book a cab.
Set Pick-up Location
1. Target Icon
The passenger app will attempt to discover your location using GPS.
Clicking on the target icon will centre the map on your current location
Drag the map until the pin is above your location and your address appears in the Pick-up box
Zoom in by pinching the map until you can see your exact location. Zoom out to see available cars.
Indicates your current selection.
4. Pick-up Box
Shows which address is selected for the pick up.
Click the box to type in your address or select from your saved favourite locations
If this is a location that you use frequently, click the star to add the address to favourites.
6. Set Pick-up
Click the button when you are satisfied with your choice.
Set Drop-off Location
1. Drop-off Box
Shows your currently selected destination.
Click the box to enter your address or select from favourites.
Note: there is no drag and drop option when selecting a destination. You will have to type it in.
Add to favourites
You can skip the drop-off screen if you’re unsure of your destination. However, bear in mind that most drivers will probably reject a job without a valid drop off location.
4. Set Drop-off
Again, click the button when you are satisfied with your choice.
Cant find your address?
No problem. Find the nearest match and leave a note for the driver.
1. Pick up location
Click to change
2. Drop-off location
Click to change.
Slide to select number of passengers.
Note: At present we can only accommodate 4 passengers per car.
Shows selected company. By default the app will choose the nearest car regardless of company.
Click the car icon and select Coastal Taxis from the list of available companies.
5. Estimated Fare
This is based on the company selected and the route shown. It may not be the same as the metered journey.
6. Add message
Use this to help the driver find you or to indicate special requirements; stop offs, luggage, dogs, etc.
Select when you want your cab. Default is as soon as possible (ASAP). You may also pre-book for later by clicking the box.
8. Payment Options
See below for more info
Click when you’re satisfied with your selections.
a) Account selection
Select between your personal and business accounts. This option won’t be available If you don’t have a business account.
b) Account details
Your account details are shown here. You may need to click here and choose further options depending on your company set up.
Click here to pay by cash
d) Card reader
Click here to pay by card. Only vehicles equipped with a card reader will be dispatched.
Payment on account. This option is only available if you have a credit or pre-paid account.
This is a money off voucher. We sometimes issue these as part of a promotional offer.
This is displayed whilst the passenger app is trying to find an appropriate booking slot and vehicle. The process can sometimes take a few minutes depending upon your selections in the previous sections.
This means that a vehicle has been found that is capable of meeting your requirements and the booking has been sent to the driver.
Driver On The Way
Your designated driver has accepted the booking and has added it to his job list.
1. Share Your Journey
Click the share button to receive a link that you can send to friends and family. The link provides them with the details of your journey and shows your location in real-time.
2. Locate Taxi
Click the taxi icon to see the location of your vehicle on the map
3. Vehicle and Driver Details
- Company name and logo
- Driver’s name
- Vehicle make, model and registration number
The colour of the car is so that you can identify different companies in the app and is not necessarily the same as the actual colour.
4. Contact Driver
Click the telephone icon to call your driver directly from the passenger app. Useful if there’s a last minute change of plan.
5. Arrival Time
This is an estimate based on average journey times. The actual arrival time might vary slightly depending on time of day and how many jobs are ahead of you in the queue.
This one is self explanatory. Your taxi is waiting for you. Get in and go.
If your car isn’t at your location then contact the driver direct by clicking on the telephone icon.
1. Rate Trip
How did we do? Rate your experience by clicking the stars. You may also leave a comment.
Complements and complaints are always welcome as this helps us to improve our service.
2. Email Receipt
You may send a receipt to the email address specified in your account.